PSC urges customers to seek assistance before moratorium on utility disconnections begins

The Public Service Commission of Wisconsin (PSC) is encouraging electric and natural gas utility customers with outstanding bills to make payment arrangements with their provider or apply for financial assistance before the annual winter heating moratorium on disconnections begins. Every year, from Nov. 1 to April 15, utilities are prohibited from disconnecting customers’ utility service for nonpayment when that service is used for home heating.

Although Wisconsin state law prohibits utilities from disconnecting essential services to residential customers during the moratorium period, customers currently disconnected must make arrangements to restore service. Utilities are not required to reconnect service until payment arrangements have been made. To make a payment or arrange a payment plan, customers should first contact their utility provider.

Listed below is the contact information for the largest utilities in Wisconsin: Alliant Energy: 1-800-255-4268 Madison Gas & Electric: 1-800-245-1125 Superior Water, Light & Power: 1-800-227-7957 WE Energies: 1-800-842-4565 Wisconsin Public Service Corporation: 1-800-450-7260 Xcel Energy: 1-800-895-4999 Financial energy assistance is available through the Wisconsin Home Energy Assistance Program (WHEAP) to income-eligible households. WHEAP is part of the state’s comprehensive Home Energy Plus program, which provides assistance with emergency energy needs for lowincome households.

Assistance with utility bills is also currently available through the Wisconsin Emergency Rental Assistance program and the Wisconsin Help for Homeowners program. For more information about applying for energy or utility assistance, call 1-800-506-5596.

If customers cannot reach an agreement with their utility, they may contact the PSC by calling 608-266-2001 or 1-800-225-7729, or by submitting a PSC complaint online at https://psc.wi.gov/Pages/ForConsumers/ LogAComplaint.aspx.